Returns & Exchanges
At Brilliant NextGen, we stand behind the quality of our electronics and offer a 30-day satisfaction guarantee on all purchases. If your device isn't the perfect fit for your lifestyle, we make the return process simple and efficient.
Initiate Your Request
Log in to your account and visit the 'Order History' section to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original manufacturer packaging, including all accessories, manuals, and cables to ensure a full refund.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, covering any previous shipping marks.
Receive Your Refund
Once our technicians inspect the returned hardware at our facility, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing